When will my biscuits arrive?
All orders will be sent by Royal Mail First class every Wednesday so they should arrive by the next day, however please allow 1-3 working days due to Covid-19.
Royal Mail have been experiencing severe delays and we always package and post our biscuits on time but once they have left us and are passed on to Royal Mail, we do not hold resposibility for any delay.
How long will my biscuits last?
Our biscuits are freshly baked to order and are best eaten within the week received but if you haven't finished them the same day you recieved them then they will last up to 1 month in an airtight container.
Can I create a custom order?
OF COURSE YOU CAN :)
Just get in touch on our contact page OR just email us directly at email@example.com
How are the biscuits packaged?
They are presented in a white gift box with food safe cushion padding, glassine paper and a thank you note.
Our biscuits have been put through many tests to ensure they are delivered looking just as fresh when they left the building. However, on the occasion that your order is damaged then please contact us directly on our contact page or on firstname.lastname@example.org.
What ingredients do you use for your biscuits?
Our original vanilla sugar biscuit contains: wheat flour, sugar, butter, vanilla extract and eggs.
We do our best to ensure food safety is in place but we do use nut products within our kitchen so there may traces of nuts within our product.
Postal / Delivery Update
All orders will be sent by Royal Mail First class every Wednesday. All orders placed by Tuesday midday will be posted on that Wedneday and any orders placed after midday on Tuesday will be posted the following Wednesday.
However, if you do have an urgent request or would like your order to arrive on a specific day then get in touch and we will do our best to make it happen :)
Please note: Biscuits need a minimum of a 2-3 day lead time.
** Due to Covid-19, Royal Mail have been experiencing severe delays and we always package and post our biscuits on time but once they have left us and are passed on to Royal Mail, we do not hold resposibility for any delays**